Shipping policy
Shipping Policy
Decorilane
Last Updated: October 20, 2026
Thank you for shopping with Decorilane! We take pride in preparing and packaging your orders with care. Please review our shipping information below before placing your order.
Order Processing Times
Our processing times vary depending on the product and whether personalization is required.
- Ready-to-Ship Products: Typically processed within 1–3 business days.
- Personalized & Made-to-Order Products: Typically processed within 3–7 business days.
- Specialty or Complex Custom Orders: May require up to 10 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time refers to the time needed to prepare your order before it ships and does not include carrier transit time.
If an item requires additional production time, we will communicate any significant delays.
Shipping Methods & Estimated Delivery
We primarily ship orders within the United States using USPS and other reliable shipping carriers when appropriate.
Estimated domestic shipping times after dispatch:
- USPS Ground Advantage: Approximately 2–5 business days.
- USPS Priority Mail: Approximately 1–3 business days.
- Other shipping services: Estimated delivery times will depend on the selected carrier and service.
These are estimated transit times, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.
Total estimated delivery time = Processing time + Shipping transit time.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed.
Any applicable free shipping promotions will be clearly identified on our website or during checkout.
Customers can review the shipping charges and order total before confirming their purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible.
We will do our best to accommodate address changes before shipment, but changes cannot be guaranteed once an order has been dispatched.
If an order is returned due to an incorrect or incomplete address, we will contact you to discuss reshipping options and any applicable additional shipping charges.
Lost, Delayed, or Missing Packages
We understand how frustrating shipping issues can be and are happy to assist.
If your package is delayed or appears to be lost:
- Check your tracking information for the latest carrier updates.
- Verify the shipping address provided at checkout.
- Contact Decorilane so we can help investigate the issue with the carrier.
If a package is confirmed lost in transit, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer protection laws.
For packages marked as delivered but not received, please contact us promptly so we can help investigate.
Damaged Items
We carefully package our products to minimize the risk of damage during shipping.
If your order arrives damaged, please contact us within 7 days of delivery, whenever possible, with your order number and photographs of the product and packaging.
We will review the issue and arrange an appropriate resolution, such as a replacement or refund.
This requested reporting period does not limit any rights provided by applicable law.
Multiple Items & Split Shipments
Orders containing multiple items may occasionally be shipped in separate packages due to production schedules, product availability, or packaging requirements.
If your order ships separately, you may receive multiple tracking numbers. We will communicate any additional shipping charges before applying them.
International Shipping
International shipping is available only to destinations enabled at checkout.
Available shipping methods, costs, and estimated delivery times will be displayed during checkout.
International customers may be responsible for applicable import duties, taxes, and customs fees unless otherwise stated at checkout.
Customs processing may affect delivery times.
Holiday & Peak Season Shipping
During holidays and periods of high order volume, processing and shipping times may be longer than usual.
We encourage customers to place time-sensitive orders early. Delivery by a specific date is not guaranteed unless explicitly confirmed by Decorilane.
Contact Us
If you have questions about shipping, tracking, or your order, please contact us through our website:
Decorilane
8316 Hollow Bend St
Fort Worth, TX 76123
United States
Website: https://decorilane.com
We appreciate your support of our small business and look forward to creating something special for you!